Terms of Service
The ground rules that protect both sides of the table. Last updated May 2026.
1. Engagements
Each project begins with a written scope, deliverables, timeline, and fee. Work outside that scope is quoted separately. Verbal commitments are not binding until countersigned.
2. Intellectual property
On full payment, the client owns the final approved deliverables for the agreed market and channels. Underlying frameworks, methods, and pre-existing IP remain ours. We may showcase the work in our portfolio unless an NDA states otherwise.
3. Confidentiality
We treat all client information as confidential by default. Mutual NDAs are available on request and signed before any sensitive material is exchanged.
4. Payments & cancellation
Standard terms are 50% upfront, balance on delivery, unless agreed otherwise. Cancelled engagements are billed for work completed plus a 15% wind-down fee.
5. Liability
Our maximum liability for any engagement is capped at the fees paid for that engagement. We don't guarantee specific commercial outcomes — we guarantee craft, rigour, and best effort.
6. Governing law
Engagements are governed by the laws of the jurisdiction stated in the signed proposal. Disputes are resolved first by good-faith dialogue, then by mediation.
7. Site usage
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